Smoke Assassin Reviews
Posted on | January 12, 2010 | 3 Comments
Here is a collection of Smoke Assassin reviews from around the web. It doesn’t take long for these various reviews to give you a bad vibe regarding this particular company. Personally I haven’t ordered from Smoke assassin but was curious what type of customer experience others have had.
These are the first five reviews I found. Not one was positive. If anyone else has a better experience please comment and let the rest of us know.
Smoke Assassin is a complete ripoff. I ordered the exact same model directly from China for $12.99 plus about $7 shipping. Not many decent retailers sell them because they’re basically throw-away models (not much vapor, taste funny, etc.)
If you’re able to, return it. If not, keep it in a box – possibly place a voodoo hex on it – and buy yourself a 901, J-510 or maybe a J-118. I think The Rain Main over at esmokeronline.com is having a sale on the last two, and I think Phil at e-smokeytreats.com just got a shipment of all three.
The radio advertisement stated a feel trial for the cost of shipping and handling- 9.95. The web site and print advertisement also stated that the free trial included everything needed to try the product including 4 cartridges, the equivalent to 6 packs of smokes.
After they have your credit card information than they try to sell you additional products- when I declined it was explained to me that I could not get the free trial without purchasing the 69.95 cartridges or the 99.95 set of cartridges. Which would automatically be renewed every month on my credit card until I called to cancel.
When I realized that I was not going to be able to order my free trial for 9.95, I asked to have my credit card cancelled. I was put on hold for 20 minutes. I held on. The customer service rep who I spoke to assured me my credit card would be cancelled and even agreed that the advertisement is misleading and he has more problems because of the advertisement.
The Smoke Assassin program is interesting in its concept but fails utterly in execution. First of all, the program costs more than smoking cigarettes. This is absurd considering the sheer number of effective stop smoking products and programs that are significantly less expensive.
Secondly, the Smoke Assassin program doesn’t address the issue of nicotine addiction. Because it doesn’t provide the smoker with nicotine, nor does it replace the nicotine with an alternative, the Smoke Assassin program is virtually the same as going cold turkey (which has a high failure rate, reported at 70%-90% failure. For these reasons, the Smoke Assassin system is not recommended.
I already had several 401s in hand and some 510s on order, but when I heard about the free trial for the Smoke Assassin while listening to the Howard Stern Show, I thought, why not! So I called and ordered one. About $10 to have it shipped to the house and took about a week to get it in.
First of all, beware, when you order the free trial, you’re going to get put on an automatic cartridge mailing plan that I believe costs around $70 per month! Why do I “believe” it costs so much?
Because when I ordered it, the operator who took my order spoke so friggin’ fast long to fit all the bull**** it, I didn’t fully catch what she was saying. I knew, however, that I was going to cancel the subscription service as soon as I received the hardware, I didn’t really care.
So last week, it came in. I believe it’s a 8084 or DES084 mini. It came with a single battery, atomizer, 4 refill carts, and charger all in a simulated cig box, there were also 20 extra carts in separate boxes all zero nicotine. Not a great way to vape off analogs. I tried it out. Nothing great. No better or worse than my 401s. I actually like the flavor of the carts that came with my 401 much better.
The charger that came with it however was not a single piece as shown on their website (actually, nothing looked like it is on their website) but a wired USB charger. When I plugged it in, no lights, but a really bad smell. A smell I know all too well, the smell of burning electronic components.
I called them up and told them about it and they said they were going to send out a new charger. Still nothing. I’ll update you if I get one.
Hope this helps.
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February 10th, 2010 @ 3:44 pm
This is being thrown up on all appropriate forums so this company either goes out of business or changes its practices.
18006049575, this is the customer service number for smoke assassin, it’s not on their website. At the time of writing this I’d been on hold for 10 minutes. Finally customer service came on the phone and I began to explain the problem with their product- the atomizer stopped working after 2 weeks of use. After explaining to me that they would not send a replacement part after I sent the broken one in (at my expense) I asked to speak with a manager.
Instead of putting me on hold and complaining about how unreasonable I was, because demanding a defective part be replaced is demanding, I listened to them laugh about how I ‘just started right into it.’ Another 3 minutes someone claiming to be a manager picked up the phone.
After explaining that I don’t appreciate their customer service reps talking and laughing about my complaints I began to explain the problems that have plagued my order since the beginning:
-I ordered the “free” trail with the month supply of cartridges a little more than 2 weeks before Christmas, because of a “customs hold” it did not arrive until a week into the New Year. No notice was given that it would be late, I had to call customer service.
-The order came with a bonus free month supply of cartridges, this was not included in the order. I had to call customer service to get it sent out.
-The Atomizer failed after 10 days to 2 weeks of use.
My father called customer service was called and they told him one would be shipped out and would arrive no later than the following Friday. No notice was given that the part was not or would not be shipped out to us.
-My father called customer service and explained the situation to them, they told him they would not sent out a replacement part until they received the broken part, they claimed this was because he did not have an account with them.
I then explained this has been very frustrating because this was a Christmas gift and I’ve had nothing but headaches from the day I ordered their product, and that I wasn’t willing to send out the defective part until a new one was received. The ‘manager’ explained it wasn’t up to him, it was a company policy, if I or my father had an account it could be done, he would if it were up to him, etc. I explained if they want my father to get and account with them they had to send a new part so he can use up the supply of cartridges he already had.
Finally it came down to I’ve lost faith in your company and unless you do something you will be losing a customer. This meant nothing to him. I will not use or encourage anyone to use their product.
TL;DR: Avoid Smoke Assassin/Smoke assist, they’re the same company with another name. Their products are expensive and cheaply made, their customer service is disrespectful and ineffective, and their business practices consists of strong-arming customers into accounts.
PS- if you do decide this is a product you want be very firm with their sales reps, they outsource sales to a call center that serves companies that do “buyers clubs” and will sign you up for things (for me 4 separate “free offers” that charged my bank account a total for 132 dollars) if you’re not careful.
“Learn from the mistakes of others. You can’t live long enough to make them all yourself.”
February 26th, 2010 @ 5:53 am
OMG what a rip off. I heard last week that the UK government is thinking of banning electronic cigarettes and that will be bad news for those who want to use them to stop smoking as I did.
As far as I’m concerned e-cigs are the best invention so far this century, with decent products and government backing they could replace killer tobacco cigarettes within a few years. Products like Smoke Assassin won’t help.
August 25th, 2010 @ 4:18 am
Just a side comment. I worked for many years as a bartender, and they used to allow cigarette smoking in the bar. Now it is illegal to smoke there, and I don’t think that I would allow any customer to use an electronic cigarette there. I know that they are not allowed on planes.
I can understand what smokers are going through. I smoked for 5 years and second-hand smoked for 10 more (as a bartender). The only real way to quit is cold turkey. You have to eliminate the offensive substance from your system. With e-cigarettes, you are prolonging the bad behavior, and it is likely that you will go back to real cigarettes again. Because you never found a substitute for that behavior.
Plus, the e-cigarettes are expensive, and the companies are unreliable. They are counting on your getting addicted to the e-cigarettes.
I think that people are using e-cigarettes because they are upset that they are not allowed to smoke in public anymore. And they are using this as a defiant action (because maybe they can still get away with it). But not in my bar–I won’t allow it.